Salon Policies & Contact Information

Thank you for choosing Diamond Spa & Nails. These policies ensure a safe, fair, and comfortable experience for clients and staff.

1. Purpose & Commitment

At Diamond Spa & Nails, we are committed to delivering exceptional service in a

clean, professional, and welcoming environment. These policies are designed to ensure

quality, fairness, safety, and comfort for both clients and staff.

2. Appointments & Scheduling

• Appointments are recommended; walk-ins are welcome based on availability.

• Please arrive on time. A 10-minute grace period is allowed before your slot may be

given to another client.

• Clients arriving 15 minutes or more late may need to reschedule or wait for the next

available technician.

• Cancellations or changes require at least 4 hours’ notice.

• No-shows or last-minute cancellations may require a deposit for future bookings.

3. Cleanliness & Safety Standards

• We follow state sanitation guidelines using EPA-approved disinfectants and single-use

tools when required.

• All tools are sanitized and sterilized after each use.

• Hand sanitizer is available at each station.

• Clients showing signs of illness are kindly asked to postpone their visit.

4. Payment & Service Guarantee

• Accepted payment methods: Cash, Credit/Debit Cards, Apple Pay, and Gift Cards.

• All services are non-refundable.

• If you are unsatisfied, please notify a manager before leaving the salon.

• Rework may be offered within 5 days for eligible cases (e.g., chipped polish, lifting

acrylic).

5. Client Conduct & Salon Environment

To maintain a respectful and relaxing atmosphere:

• Treat staff and fellow clients with courtesy.

• Profanity, yelling, or offensive behavior is not permitted.

• Children must be supervised at all times.

• Keep phone calls brief or use headphones.

• Speak softly, especially in spa and pedicure areas.

• Dispose of trash properly and use provided storage.

6. Staff Rights & Emergency Procedures

• Staff may refuse service to any client who violates salon policies or behaves

inappropriately.

• Verbal abuse, harassment, or discrimination will not be tolerated.

• In case of emergency (fire, severe weather, etc.), follow staff instructions and exit

calmly through marked routes.

7. Promotions, Gift Cards & Memberships

• Gift cards are non-refundable and must be presented at time of service.

• Promotional offers cannot be combined unless stated otherwise.

• Membership clients receive exclusive perks but must adhere to all salon policies.

8. Contact Information

For questions, concerns, or feedback, please contact our management team: